IdentoGO Phone Numbers and Emails

Toll-Free Number:

  • (844) 321-2124


  • (844) 539-5541

IdentoGO Contact Information

IdentoGO Website:

IdentoGO Help Center:

Other Info (opening hours):


Monday - Friday: 8 AM - 4:30 PM CST

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IdentoGO Rating Based on 11 Reviews

Rating details

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Customer service
Product or Service Quality

Rating stats

Rating trend

Summary of IdentoGO Customer Service Calls

09:29 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call IdentoGO Customer Service?

Request for Information Question:

  • “Want to check status and be able to start working”
  • “Not understanding a question”
  • “Status”

Shipping and Delivery Question:

  • “Shipping and delivery enquiry”
  • “I didn't receive my results”

Staff Question:

  • “Service center outags”
  • “No one answering at customer service”
  • “My UE ID is: UZTX-3ZTVFH SERVICE: 11G64G-Board of Nursing- International Candidate. After submitting my fingerprint card for almost 4 months now, i haven't heard from Identogo as to whether they've received it or not.”

Payments and Charges Question:

  • “Payment”
  • “I need my payment confirmation number”
  • “Direct billing”

Cards Question:

  • “Haven't received twic card”

Activation/ Cancellation Question:

  • “Son needs photo ID renewed”
  • “Cancel my appointment tomorrow”

Product/ Service Question:

  • “I called in and paid for my indentigo background check and I sent in my fingerprints but I received all my paperwork bk stating that I had a incorrect barcode but it's the barcode that's on my email that I printed out from indentigo that y'all sent”
  • “Its been 4 days. Need it for work”

Employment Question:

  • “Need a copy of information given to employer”
  • “I had fingerprinting dine on 9/29/21 i need my results so i can start my new job its been over a month”

Website/ Application Question:

  • “Application fee”

Other Question:

  • “Apointment”
  • “I think I left my id at the location in Allentown pa . I have no contact number to call them .”
  • “Copy of paper”


IdentoGO Pros and Cons

Cons: Bad service all around, Service, Not open when they say they are, Avoid this business at all costs

IdentoGO reviews and complaints

IdentoGO is ranked 122 out of 257 in Security and Protection Services category

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