New Reviewer

Poor service

Trying to get my status of twic and it directly connects to an automated system that ask for phone number used at time of registration. I entered the phone number and it said that it was not in their system. They have no option for contacting a live operator,I had ab expired twic.I left it as instructed.

User's recommendation: Don’t use the service find a tsa location.

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ID
#3634784 Review #3634784 is a subjective opinion of poster.
Location
Mcdonough, Georgia
New Reviewer

Payment

IdentoGO - Payment
My form of oayment was rejected! I need to update my card info so that my finger prints can go through

User's recommendation: Great customer service.

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ID
#3521085 Review #3521085 is a subjective opinion of poster.
Location
Cheltenham, Pennsylvania
Preferred solution
Pay for my fingerprints

Haven't received twic card

IdentoGO - Haven't received twic card
My name is DeJa Johnson Havent received card and its been a month now and I paid 3/16/2022 and would like to know when I would receive it
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ID
#3517415 Review #3517415 is a subjective opinion of poster.
Location
Mobile, Alabama

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Background check

I To whom it may concern, I have used Identogo several times in the past for travel nursing requirements, TSA precheck and global entry. Let me tell you that I will NEVER patronize this company again. I am currently in a graduate program to become a nurse practitioner....
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ID
#3459639 Review #3459639 is a subjective opinion of poster.
Location
Abington, Pennsylvania
Loss
$50
Preferred solution
Let the company propose a solution

I didn't receive my results

Fingerprint cards I have not received acknowledgement of reciept for my fingerprints which were since delivered on 18 January 2022.
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ID
#3367890 Review #3367890 is a subjective opinion of poster.
Location
Harare, Mashonaland Central

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I did not receive my results of my background

Since October 1st I went to From the first of October I 2021 went to do the background check, they have not sent me my results and I need it for the work that applies, because I am not working
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ID
#3031261 Review #3031261 is a subjective opinion of poster.
Loss
$3000
Preferred solution
Deliver product or service ordered

I never was able to reach a live person just more *** recorded messages

I had fingerprinting dine on 9/29/21 i need my results so i can start my new job its been over a month
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ID
#3023322 Review #3023322 is a subjective opinion of poster.
Location
Falmouth, Kentucky

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Verified Reviewer
New Reviewer

Where is my fingerprint card? It’s been over 12 weeks!

I got my I got my fingerprints at identogo in Delta Colorado on July 19 and here it is the end of October and I still do not have a fingerprint card every time I call or check it says it still processing what seems to be the problem here?? please call me at 505-793-****
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ID
#3020127 Review #3020127 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$49
Preferred solution
Let the company propose a solution

Discrimination, hostile environment

The owner is discriminates against white people and treats them differently. Very unsafe environment too, was actually scared to be here with things they allowed. If you are white or just a person who dislikes discrimination or having your appointment canceled last minute, avoid this place!! Look at Identogo on Facebook and you will see they are not held accountable at all. If they don't provide a service or cancel without telling you...good luck. They allow black people to scream at a white woman for asking a question, but let the one assaulting stay! They don't care at all. You can't even find this place on Google reviews, probably because if you did nobody would go there! There are better companies around, avoid this place. I hope there is a class action lawsuit, we need to band together against Identogo. Horrible company, but this location is just plain awful and even unsafe.

User's recommendation: Go literally anywhere else!!

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1 comment
#2086870

I just had a similar experience in PA

ID
#2393507 Review #2393507 is a subjective opinion of poster.
Location
Rockwood, Michigan